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Be part of a fun and vibrant culture

Josh Fryszer Marketing Graduate
Be part of a fun and vibrant culture

About the Australia Post Graduate Program

Overview

We reach more Australians than any other company – delivering to over 11 million households and helping over 1 million customers across our retail network. Technology is transforming our world, and the needs of our customers and communities are changing with it. That’s why Australia Post is changing too.

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Come and join our award winning Graduate Program that is designed around your personal career aspirations, and work in a dynamic and supportive culture that values innovation and growth. You will get to work in one of Australia’s fastest changing businesses, see your innovative ideas and thoughts turn into reality, and be a part of a genuinely fun and tight knit graduate group.

Whether it’s through parcel or mail delivery, identity services, e-commerce solutions, payments or trusted communications, we believe in helping our people deliver a better future for everyone, everywhere, every day. Our people are at the heart of our business – that’s why we want you!

If you like the sound of this, then you might be the perfect fit for Australia Post. Explore our website and stream options and discover why we are surprisingly more than you think!

Are you what we’re looking for?

Our graduates are people who:

  • thrive on working in a fast-paced, changing environment
  • can generate new, innovative ideas and solutions to help drive success in one of the fastest growing markets in Australia
  • are highly motivated and will enrich our diverse workforce

Check out our Graduate Streams to see if we have a role that suits you.

Location

The majority of our graduate roles are based at Australia Post Headquarters, Melbourne CBD, in our five-star green rated building.

Eligibility criteria

To be eligible to apply for the Australia Post Graduate Program, you must:

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  • have completed your undergraduate or postgraduate studies in the last 3 years, or currently be completing them
  • have Australian citizenship or permanent residency (including New Zealand citizenship) at the time you apply

Diversity & inclusion

We have been part of the community for over 200 years and have a workforce of over 35,000 employees – we believe our people are the heart of our business and reflect the diverse community that we reach every day. To us, diversity is about attracting and retaining talented people who bring a broad range of skills, experiences, leadership styles and capabilities.

How the Australia Post Graduate Program works

As a graduate, you'll participate in a structured 2 year program and undergo three 8 month rotations - exposing you to both business-as-usual activities and standalone projects. You will experience various business rotations within the stream you apply for.

Sarah John Parcels Graduate
Enjoy a career shaped to your needs

Enjoy a career shaped to your needs

Australia Post Graduate Streams

Business Generalist

They say variety is the spice of life! Are you a motivated and driven individual raring to make a real contribution in the workforce and are also looking for breadth of experience?

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Our generalist graduates complete rotations across at least 2 of our strategic business units –

Parcel and eCommerce Services – here we provide our customers with a truly unrivalled suite of ecommerce-driven logistics, supply chain and parcel delivery solutions for consumers, local and international businesses and online marketplaces.

Postal Services - predominantly made up of our extensive retail and mail networks, Postal Services also brings together our Consumer & Small Business portfolio, and is focused on helping Australians to transact, pay, deliver and shop online.

Trusted Services - With the rise of the digital age we are changing to meet our customer's needs and are extending the range of trusted services we offer in-store and online, launching new innovative products to expand our customer base and support our customers to transact securely online.

This approach allows graduates to gain a variety of experiences and business knowledge without being tied down in the one business area.

Generalist graduates are likely to build an extensive understanding of our network across our mail, parcel and retail networks, whilst also gaining well rounded experience working in some of our most exciting projects. In the generalist stream, you’ll be able to move around the business and work across a variety of areas and roles, the opportunities are virtually endless! You might experience departments and work you hadn’t even considered before, and hopefully find your perfect career path along the way!

A Generalist graduate may:

  • Undertake project planning and management of activities for one of our enterprise strategic priorities, programs or projects
  • Complete business analyst activities such as cost benefit analysis, value proposition, change impact assessments, idea briefs, process mapping and stakeholder engagement
  • Undertake market research and develop data insights and identify trends using business information and data
  • Formulate strategies and recommendations for business opportunities and problems through engagement with stakeholders
  • Develop a deep understanding of particular business areas (eg through site visits and engagement with operations, customer engagement, stakeholder consultation and research)
  • Help identify and roll-out optimisation opportunities for our network and business activities through focus on areas such as business efficiency, customer and service performance
  • Perform regular reporting to enterprise forums and preparation of business cases
  • Build and manage relationships with key stakeholders across a variety of HR and business teams

A Generalist graduate should:

  • Be adaptable, resilient and flexible in a changing and often unstructured environment
  • Have a high degree of planning and organisation skills
  • Have the ability to work in a complex matrix organisation, working across a variety of different business streams/projects often with multiple reporting lines
  • Have strong problem solving, conceptual thinking and analysis skills
  • Have a keen desire to build on their commercial acumen and deepen their understanding of the business they rotate through and its network, customers and relevant products
  • Be willing to learn new skills and capabilities required for their role on a project or program
  • Be comfortable with leading change and innovation and helping bring others on the change journey
  • Be able to drive for results and improve ways of doing things to optimise our network and do what our customers need in new ways

Whatever your background - Arts, Business, Commerce, Economics, Science, Communications, Law, Management or Marketing, this could be the stream for you! This stream has opportunities for graduates from any degree

Corporate Affairs

Corporate Affairs plans, integrates and communicates internally and externally to ensure the unification of our diverse business.

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Our Corporate Affairs team plays an integral part in the evolution of Australia Post - ensuring all of our stakeholders are a part of the journey, and steering the way we evolve as an eCommerce organisation. As a Graduate in this stream, you will be joining one of Australia’s largest and most exciting business transformations.

We’re looking for graduates who thrive in an agile environment, effectively manage stakeholders, and establish strategies and initiatives to maintain our trusted and valued relationships through change.

These graduates may be exposed to rotations within our Community Relations, Corporate Communications, Corporate Strategy, Enterprise Safety, Government Affairs, and Business Planning and Performance teams.

A Corporate Affairs graduate may:

  • Ensure the brand of Australia Post is protected and enhanced in the eyes of our customers, community and workforce
  • Perform research and analysis on leading edge community investment and public affairs strategies
  • Provide integral input into strategy formulation and product development
  • Undertake an account management role for local and national community partners - ensuring linkages across the business are developed and brand equity is built
  • Write briefing documents for senior management on key issues relating to our key external stakeholders, including media, government and the community
  • Undertake project planning and management activities for key external events for enterprise wide and specific business units initiatives
  • Respond to customer community and key stakeholder requests for support in a timely and professional manner
  • Monitor budget and provide management reports to senior management

A Corporate Affairs graduate should:

  • Have an ability to connect and form positive relationships with people from a wide range of backgrounds and experience levels
  • Demonstrate problem-solving and conceptual thinking skills
  • Have an understanding of commercial business principles and their application to non-commercial entities, such as government and community groups
  • Possess strong verbal and written communication skills
  • Have the ability to be responsive to customer needs and has a solution focused attitude to workplace challenges

Applicants may have a background in Marketing, Communications, Media, Public Relations, Business or Commerce. If you’re interested in community, brand, government and public affairs, you will be a valued member of the Corporate Affairs team.

Human Resources

It’s our people who love delivering and are at the heart of our business.

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Australia Post was Australia’s first equal opportunity employer and we are looking for people who are passionate about shaping the employee experience in one of Australia’s most trusted brands.

Human Resources at Australia Post consists of both HR teams that partner with business units to drive key workforce programs and projects, and Centre of Excellence (COE) HR teams that work on broader enterprise initiatives. These COE teams cover things like culture, leadership, talent, workplace relations, safety, diversity and inclusion, recruitment & transition, remuneration & benefits, and metrics & performance.

A HR graduate would work closely with Business Leaders, HR Business Partners and other COE teams to facilitate people strategy and planning processes, whilst integrating the various initiatives from existing COEs.

Previous HR graduates have worked on projects such as rolling out and embedding the Australia Post Group shared values, refreshing the enterprise wide recognition and reward program Applaud, managing the annual employee engagement survey say2action, and supporting the design and implementation of our senior leadership programs.

A HR graduate may:

  • Undertake project planning and management activities for one of our enterprise initiatives such as enterprise engagement, recognition programs, safety areas of focus, culture initiatives or business unit specific workforce projects
  • Provide guidance and support to a subset of the workforce around key people elements such as policy advice, process management and HR related enquiries
  • Coordinate and roll-out initiatives from our centres of excellence to areas of the workforce such as supporting talent reviews, performance reviews, people planning, learning and development and change management.
  • Build and manage relationships with key stakeholders across a variety of HR and business teams
  • Provide input into workforce analytics and metrics as part of business reviews and reporting
  • Support people activities within our business areas – such as recruitment and selection of talent to support our enterprise priorities

A HR graduate should:

  • Have a high degree of organisational skills
  • Be adaptable, resilient and flexible in a changing and often unstructured environment
  • Have the ability to work in a complex matrix organisation, working across a variety of different business streams/projects often with multiple reporting lines
  • Have strong verbal and written communication skills
  • Be responsive to customer needs and have a solution focused attitude to workplace challenges
  • Have the ability to build and manage stakeholder relationships and relate to others
  • Be confident with coaching, advising and guiding employees
  • Possess the ability to prioritise, influence outcomes and drive for results
  • Have a high degree of conceptual thinking and analytical skills

Human Resources applicants are likely to have business management, HR, psychology, business or commerce undergraduate qualifications. If you have a keen interest in people management, have strong interpersonal skills and have a desire to make an impact on the future of an Australian icon, apply now.

Marketing and Product

Our wide range of products and services are at the core of what we offer to both businesses and consumers.

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Maintaining, servicing and determining the value that these products and services provide is an important function for the business. This includes identifying new opportunities to service the customer and communicating key benefits of these out to the market, while maintaining Australia Post’s strong brand positioning.

Graduates in the Marketing and Product stream may be exposed to rotations within our Postal, Parcel or Trusted Services product teams, and our consumer and small business marketing teams.

A Marketing and Product graduate may:

  • Undertake end-to-end project management and campaign development, execution and evaluation
  • Perform research and analysis on customer segments and strategies
  • Provide integral input into strategy formulation and product development
  • Undertake product management for varied products and services across the business ensuring linkages across the business are developed and brand equity is built
  • Write briefing documents for external agencies for campaign development
  • Lead revenue growth initiatives for key products within the business
  • Monitor budgets and provide management reports to senior management
  • Ensure the brand of Australia Post is protected and enhanced in the eyes of our customers, community and workforce

A Marketing and Product graduate should:

  • Have an aptitude for thinking creatively and providing innovative solutions
  • Have an ability to analyse and interpret data and research
  • Possess a strong attention to detail
  • Possess problem-solving and conceptual thinking skills
  • Have strong verbal and written communication skills
  • Have the ability to be responsive to customer needs and a solution focused attitude to customer challenges

Applicants may have a background in Marketing, Commerce, Business or Management. If you have a key interest in product development, customer insights, campaign management and communications you will be a valuable individual in this stream.

Finance

Finance saves money, makes money, and optimises enterprise performance at Australia Post.

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We support a range of stakeholders including the Australia Post Board, Executive Committee, managers and their teams. Being a centralised service function, we closely collaborate with all areas of the business: retail outlets, network operations, IT, people management, you name it! There are many opportunities to interact with external bodies such as the Australian Tax Office, the Australian Competition and Consumer Commission, Auditor General and the Federal Government.

A Finance graduate may:

  • Report and analyse of business performance (for example: retail performance, customer sales activity, cash flow and project profitability).
  • Interact with other teams across the organisation to understand business activities and performance and provide relevant reporting to stakeholders
  • Reconcile actual performance with budgets, targets and forecasts
  • Conduct transactional analysis and general ledger reconciliation
  • Prepare monthly transfer and accrual journals
  • Identify areas for process improvement and optimisation
  • Perform a detailed view of a large organisation’s complex informtation management system and end-to-end accounting and financial processes, including auditing, reporting, budgeting, planning and forecasting.

A Finance graduate should:

  • Demonstrate problem-solving and conceptual thinking skills
  • Possess strong analytical skills (measuring and assessing data to provide insights)
  • Have a good understanding of broad business principles, including frameworks and techniques for performing business activities
  • Have the attitude of a self-starter with strong customer focus
  • Possess the ability to scope activity, agree expectations, manage time and prioritise tasks
  • Have strong written and verbal communication skills

Finance applicants are likely to have Finance, Accounting, Business or Commerce undergraduate qualifications. If you have a keen eye for detail, have strong analytical skills and have a desire to make an impact on the future of an Australian icon, apply now.

Information Technology (IT)

Our Information Technology (IT) team work towards enabling the digital strategy of Australia Post.

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The IT team -

  • Uses insight to enable data-driven decisions that enhance our digital and business strategies
  • Designs, implements, manages and evolves our digital assets, platforms, capability and culture
  • Underpins and enables our business unit strategies

As an IT graduate, you'll have the opportunity to work on exciting projects that will enable you to think outside the box and change the shape of our business.

The following business units are located within IT&D and offer various roles.

An IT graduate may:

  • Gain experience within a large, Australian corporate with an extremely valued and trusted brand - invaluable for an IT career
  • Gain direct IT experience through hands-on use of range of information technology tools and how we apply those to business situations
  • Provide back end system support and programming
  • Assist creation and management of innovative solutions, enabling Australia Post to deliver products and services that our customers can't live without
  • Experience providing services to business units, answering queries and providing information directly to business contacts. The role will also gain exposure to how IT adds value to business areas to help enable and support the products and services we provide to our customers

An IT graduate should:

  • Demonstrate problem-solving and conceptual thinking skills
  • Possess a good understanding of broad business principles, including frameworks and techniques for performing business activities
  • Have the attitude of a self-starter with strong customer focus
  • Have the ability to scope activity, agree expectations, manage time and prioritise tasks
  • Possess strong communication skills

Information Technology applicants may have, but are not limited to, IT undergraduate qualifications.

If you have a keen interest in driving innovation, understanding customer needs, contributing to a customer centric IT operating model and help enable the digitalisation of Australia Post, apply now!

Digital

Our Digital teams help create and manage compelling digital experiences that excite and delight our customers.

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It’s an exciting time for Australia Post, with digitisation of our economy driving significant change to our business.

Working in digital involves building and maintaining the online and mobile products and services used every day by our customers, such as MyPost Digital mailbox, parcel tracking tools, mail redirection online, bill payments and our online store. This function also assists with product development acceleration with a team that draws on a customer-focused, iterative and adaptive way of working.

A Digital graduate may:

  • Be exposed to innovative projects which are developed using agile development methodologies
  • Help deliver and maintain the digital platform which products and services will sit – including single sign on, commerce engine, analytics, content management and infrastructure
  • Be involved in the full software development process from start to finish and different software languages and platforms
  • Play a part in innovation to generate new business growth, and contribute to the implementation of new and enhanced digital solutions
  • Identify areas of optimisation and enhancement across our digital assets and assist in the production and execution of these activities
  • Perform business analysis, fact finding and data gathering for input into strategic and operational activities

A Digital graduate should:

  • Demonstrate problem-solving and conceptual thinking skills in an analytical role
  • Have a good understanding of broad business principles, including frameworks and techniques for performing business activities
  • Have the attitude of a self-starter with strong customer focus
  • Be adaptable to change and an iterative/agile approach to ways of working
  • Have an ability to scope activity, agree expectations, manage time and prioritise tasks
  • Possess knowledge of the digital industry and practises desirable, but not essential

Digital applicants may have, but are not limited to, a background in Business, IT, eCommerce or Computing, with a keen interest in the digital world. The key here is having a passion for being innovative and taking our organisation into the digital age.

Where your ideas can become reality

Serena Hui Parcels Graduate
Where your ideas can become reality

Our Development Program

Our main goal is to help you grow to become a great leader. As an Australia Post graduate, you'll be involved in meaningful work across our business from the very beginning. You'll gain exposure to a variety of projects and will have the opportunity to develop critical skills that will make you a true business all-rounder.

You'll also experience many development opportunities - both formal and those that arise as a result of your enthusiasm and initiative.

To provide you with maximum exposure, we follow the 70/20/10 rule which involves a combination of formal and informal development methods.

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Learn on the job (70 per cent)

Whether you have been involved in volunteer work, striving for your best in your studies or even coaching a sports team, you have been specifically selected as a graduate based on the footprint you have left on the world.

Now it's time for you to make your mark at Australia Post. We see your potential as a leader of the future and can help you on that journey by letting you get involved in a range of projects and giving you tangible objectives.

Make connections (20 per cent)

Forming solid working relationships is key to your success, so we offer great networking opportunities as part of your development.

You'll have opportunities to meet with senior management and be encouraged to ask lots of questions to learn from their rich experiences. You'll also receive ongoing feedback from your manager and participate in a buddy and mentor program.

For further support, you'll meet alumni and current graduates who know exactly what it's like to be in your shoes.

Formal training (10 per cent)

Some things are best learned when taught by others, which is why we dedicate a portion of your development to formal training.

This includes technical training relevant to your role and full day workshops that focus on developing your soft skills such as effective communication, presentation skills and more.

Shom Yadav IT Graduate
Work in one of Australia’s fastest changing businesses

Work in one of Australia’s fastest changing businesses

Have questions?

Keep up-to-date with all the latest information about our Graduate Program on our Facebook page here. You can also communicate directly with our graduate recruitment team while you’re there.

If you want to email us, send us your questions to graduatehelp@auspost.com.au and we will get right back to you.

Application Process

Join our award winning Australia Post Graduate Program that is backed by our strong development program, and work in a dynamic and supportive business that values innovation and growth.

Apply for our graduate program today and find out why we are surprisingly more than you think!

  • To apply for our Graduate Program, you need to first fill in and submit an online application form.
  • If your application is successful, you will then continue on to the subsequent phase/s. See the recruitment stages outlined below for further details.

Are you eligible? Please check you meet the eligibility criteria before applying.

Stage 1: Online application Read more

To help make sure you are a good fit for us and vice versa, our online application form includes questions about:

  • Your academic results and achievements
  • Extracurricular activities
  • Future aspirations

Tips

  • Submit your application as early as possible - our system can become very busy just before the closing date.
  • Your application is your 'brand', so make sure you've thoroughly checked it for spelling and grammar.

Stage 2: Online testing & video interview Read more

If you're successful after the online application stage, you'll be asked to complete an online test where you can demonstrate your verbal, numerical and cognitive skills.

You'll also be invited to participate in a one-on-one video interview to find out more about what you have to offer.

Stage 3: Assessment centre Read more

Once you're shortlisted through our online and video assessments, we'll invite you to participate in our assessment centre exercise. You will be asked to participate in a variety of activities, including a group case study activity.

The assessment centre is located in our corporate offices so you can see how it feels to be part of Australia Post as it prepares for the future, and get to meet some of our managers and current graduates. Please note if you are travelling from out of state, you will be responsible for all travel arrangements and any costs incurred.

Tips

  • Book your session as soon as you receive our email - a 'first come, first served' basis applies to scheduling
  • Bring copies of your academic results and proof of Australian or New Zealand citizenship (birth certificate) or permanent residency (passport) for us to keep
  • Dress in business attire
  • Arrive at least 15 minutes before the start time so you can register with us

Stage 4: Behavioural interview Read more

If you're successful at the assessment centre, the next step is the final interview where you'll get another opportunity to meet our managers face-to-face.

This session includes a behavioural interview that assesses competencies important to our business transformation.

Tips

  • Dress in appropriate business attire
  • Arrive at least 15 minutes before the start time so you can register with us
  • Prepare for your behavioural interview by thinking of relevant past situations where you've solved problems or achieved success at school, work or during volunteer activities
  • Use the STAR technique - What is the Situation or Task? What Actions did you take? And what were the Results?
  • If you feel nervous (and this happens to all of us!) just take a few deep breaths. The process is not intended to 'grill' you, but to give you the opportunity to show us who you are.

Stage 5: Employment offer Read more

After some final routine and reference checks, we'll make an employment offer to the successful candidates.

In the months prior to your start date, we'll regularly send you information and updates on what's happening here. We'll also arrange an event where you can meet some of the team; including your graduate peer group, senior leadership team and current graduates.

Tips

  • Please read the employment offer thoroughly and call us if you have any questions
  • Sign the contract and return it to us ASAP
  • Give us any updates to your contact details especially email addresses and mobile phone numbers
  • Don't forget to celebrate your wonderful achievement!

 

Applications for the 2017 Australia Post Graduate Program have now closed. Applications for the 2018 intake will open in February 2017.